Privacy Policy
Last Updated: 12-18-2025
The Pleasant Plumber Inc. (“Company,” “we,” “us,” or “our”) and our website https://thepleasantplumbermn.com respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, contact us, or communicate with us by phone, text message (SMS), or other electronic means.
For information about website usage rules, service terms, and legal rights, please review our Terms and Conditions.
1. Information We Collect
We may collect personal information, including, but not limited to:
Name
Phone number
Email address
Service address
Information you voluntarily submit through contact forms, phone calls, text messages, or in person
We may also collect limited technical information, such as IP address, browser type, device information, pages visited, and interaction data, to help improve our website and services.
2. How We Use Your Information
We use your information to:
Respond to inquiries and service requests
Schedule, manage, and complete service appointments
Send appointment reminders, dispatch notifications, billing notifications, and job completion surveys
Provide customer support
Improve our services and website functionality
Comply with legal and regulatory requirements
We do not sell or rent your personal information to third parties.
3. SMS / Text Messaging Communications
Verbal Opt-In
The Pleasant Plumber MN collects verbal opt-in from customers for SMS communications.
Customers may opt in:
In person at our physical location, or
Over the phone when calling us
When a customer is registered for the first time, staff may ask if they would like to receive SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.
Customers are verbally informed that:
Message and data rates may apply
Message frequency may vary
They can text HELP for support or more information
They can text STOP at any time to unsubscribe, and no further messages will be sent
Their information will not be shared with third parties
Website & Form-Based SMS Consent
By submitting our contact form and signing up for texts, you consent to receive text messages from The Pleasant Plumber Inc. at the number provided, including messages sent by an automatic telephone dialing system.
Consent is not a condition of purchase
Message and data rates may apply
Message frequency may vary
You may unsubscribe at any time by replying STOP
Reply HELP for help or additional information
4. Information Sharing
We may share information only with trusted service providers necessary to operate our business (such as scheduling, payment processing, and SMS delivery platforms), or when required by law.
All third-party providers are required to maintain appropriate data protection standards.
5. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to improve functionality, analyze traffic, and enhance user experience. You may disable cookies through your browser settings, though this may affect certain features.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices & Rights
You may:
Request access to your personal information
Request correction or deletion of your information
Opt out of marketing or SMS communications at any time
To exercise these rights, please contact us using the information available on our website.
8. Children’s Privacy
Our services and website are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
9. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us using the contact information provided on our website.